Customers can cancel a service free of charge up to 2 hours before the vendor is assigned for the scheduled service.
Cancellations made within 12 hours of the scheduled appointment may incur a cancellation fee of ₹99.
Screwdriver reserves the right to cancel any service due to safety concerns, natural disasters, force majeure, or unavailability of resources. In such cases, a full refund will be issued if payment was made in advance.
2. Refund Policy
If you're not satisfied with the service, you may request a revisit within 7 days for issue inspection and repair. If unresolved, a refund may be issued after verification.
After a review and investigation, approved refunds will be processed within 7–10 business days to the original payment method.
Partial or full refunds may be granted based on the nature of the complaint, subject to internal verification.
3. Rework Policy
We offer free rework if the issue is related to service quality or workmanship and is reported within 3 days of service completion.
Rework is subject to technician availability and will be scheduled at the earliest possible time
4. No Refund Will Be Provided
If the complaint is raised after 7 days of service completion.
If the issue is unrelated to the original service provided.
For services cancelled after completion or during ongoing work without a valid reason.